At KALAMAY, we commit to dispatching your parcel within 24–48
working hours (working days only).

Please note that
dispatches are processed only on working days to
ensure smooth and timely operations.

Most orders are
delivered within 5-10 tentative working days, depending
on the delivery location.

For addresses in the Northeast
and Southern regions, delivery may take 6–8 effective
working days, depending on weather conditions and local logistics
speed.

During festive
seasons or high-volume periods, there may be a significant
delay due to courier load and regional restrictions. We
request your kind patience during such times.

Delivery will be
made only to the address provided at the time of order
placement.

Yes, you will receive the tracking details on your registered mobile
number via SMS, along with your shipping confirmation.

All taxes and other fees/charges are included in the price of the
order.

Order cancellation or change in order can be done till the order has
not been dispatched. Please email us mentioning your Order ID. Note
that requests must be made within 2 hours of placing the order.

If you have received an order in damaged condition, products can be
returned or exchanged within 3 days from the delivery date.
An unboxing video is mandatory for any damage claim.

If pickup service is not available at your location, we kindly ask
you to courier the parcel to us. Please share the courier receipt
with us within 2 working days so we can assist you further

Any changes to the delivery address or special requests must be made
within 24 hours of placing the order. Unfortunately, we are unable to
accommodate such requests after order has been dispatch. We recommend
reviewing your order details carefully before confirming your
purchase to ensure everything is correct.

Slight variations in colour may occur due to lighting, screen
resolution, or photography, but the product matches its description.